Refund Policy

Short version: subscriptions renew automatically and you can cancel anytime, but all payments are final. We do not refund subscription fees or purchased credits, including for partial billing periods.

This policy explains how GrowVenom subscriptions, credits and refunds work. It is part of the Terms of Service. GrowVenom is sold to businesses; nothing here limits rights you have by law that cannot be waived.

1. Subscriptions

• Paid plans, listed on the pricing page, are billed in advance, monthly or yearly, by our payment processor, Stripe.
• Subscriptions renew automatically at the end of each period until you cancel. Before you buy, the checkout shows the price, billing period and that it renews. We send a receipt for each charge.
• You can cancel any time through the billing portal in your workspace settings. Cancellation stops future renewals. You keep access and your remaining plan credits until the end of the period you paid for.
• No refunds. Subscription fees are not refunded, including for partial periods, unused features, or downgrades, except as described in Sections 5 and 6 or where the law requires.
• Plan changes are made in the Stripe billing portal, which shows any prorated charge or credit before you confirm. Credits for the new plan are added when its next renewal invoice is paid; a mid-period prorated charge does not add credits.

2. Credits

Generating content in GrowVenom uses prepaid credits.

• Plan credits are added when each subscription invoice is paid. They expire at the end of that billing period and do not roll over.
• Top-up credits are bought separately and expire 12 months after purchase.
• When you run a job, GrowVenom uses the credits that expire soonest first.
• Credits have no cash value. They are not money, a deposit, or a stored-value account. They cannot be redeemed for cash, transferred to another workspace, sold, or exchanged, and they are non-refundable and non-transferable except as this policy states.
• The credit cost of each action is shown in the product before or when it runs. We may change credit costs for future actions with notice; changes do not affect jobs already started.
• Unused and unexpired credits are forfeited when your workspace is deleted or your account is terminated for a breach of our terms. They survive cancellation until they expire.

3. Failed jobs

When you start a job, GrowVenom reserves the credits it needs. If the job fails, meaning it ends in an error without delivering the output, the reserved credits are returned to your balance automatically. You do not need to ask. Your credit history in billing settings shows each refund.

Credits are not returned when:

• a job completes and you are unhappy with the result, or you reject, regenerate or revise it (revisions use new credits);
• output is blocked or removed because it breaks our Terms of Service;
• a platform later rejects or removes content you published; or
• you cancel a job after it has started using paid provider resources.

If you believe a job failed but its credits were not returned, email ak@ablebiolabs.com within 30 days with the job details and we will review it.

4. Top-up purchases

Top-up credit purchases are final and non-refundable, whether or not the credits have been used, except as described in Sections 5 and 6 or where the law requires.

5. Billing errors

If you were charged in error, charged twice, or charged after canceling, email ak@ablebiolabs.com within 30 days of the charge. We will correct confirmed errors by refund to the original payment method. Please contact us before disputing a charge with your bank; disputing a valid charge may lead to suspension of the workspace while it is resolved, and credits from a disputed payment may be removed.

6. If we end the service

If we terminate your subscription for our convenience, or discontinue the service, we will refund subscription fees for the unused part of the paid period and the purchase price of unused, unexpired top-up credits.

7. Records

We keep records of purchases, invoices, credit grants, spending, refunds and expirations for 7 to 8 years for tax, accounting and audit purposes, including after a workspace is deleted. See the Privacy Policy.

8. Contact

Billing questions: ak@ablebiolabs.com.