Privacy and data

What we hold

We hold your account details, your workspace and brand profile, files you upload, the credentials for accounts you connect, analytics collected from those accounts, generated media, and billing records. The full list, with what each covers, is on the data deletion page. Our privacy policy explains how we use it.

Export your data

A workspace owner can download a copy of the workspace.

1. Open Settings, Workspace.
2. Press Export workspace data.
3. A JSON file downloads with your brand profile, products, personas, posts and slides, scheduled posts and the other records in the workspace. Links to image and video files inside it expire after 24 hours, so download any media you need promptly.

Exports are limited to five an hour. If second-factor verification is turned on for your workspace you may be asked to confirm it first.

Disconnect a social account

Disconnecting removes our access to one platform account and keeps everything else. Do it from Brand Manager, Channels. See Connect Instagram and LinkedIn for what happens to scheduled posts and analytics.

Delete or archive a workspace

These actions are for owners, under Settings, Workspace.

• Delete workspace permanently. Type the workspace URL name to confirm. The workspace is disabled right away and permanently erased after 7 days: posts, brand data, analytics, uploaded files, generated media and connected accounts. Until the 7 days are up you can cancel the deletion from the workspace picker. After that it cannot be recovered, so export first if you need a copy.
• Archive. Disables the workspace for every member and stops scheduled and automated content, while keeping everything stored. Contact us to restore or erase an archived workspace.

Delete your account

Open Settings, My account and use Delete account. Type your email to confirm. This removes your login and your membership of every workspace. Workspace content stays with the workspace.

If you are the only owner of a workspace, you must first transfer ownership in Settings, Members, or delete that workspace. The page lists each one that is in the way.

What we keep after deletion

• Purchase, invoice and credit records, for 7 to 8 years, for tax and accounting. Stripe keeps its own transaction records as the law requires.
• Records that a legal document was accepted or a likeness or voice consent was given, and signed likeness releases uploaded for personas. We keep these only to show that consent was given, and we delete a signed release on request from the person it belongs to.
• Backups age out on their own schedule. Deleted media files stay recoverable in storage for 7 days before they are permanently removed.
• Posts already published to Instagram or LinkedIn stay on those platforms. Remove them there.

Removing GrowVenom from Instagram or Facebook

If you remove GrowVenom in your Instagram or Facebook settings, Meta tells us automatically and we delete the stored token, connection and analytics for that platform account. You get a confirmation code and a status link. This does not delete your GrowVenom account.

Contact us

For deletion requests, voice model removal, signed release removal or any privacy question, email hello@growvenom.ai from the address on your account. We confirm requests before acting because deletion cannot be undone, and we aim to finish within 30 days.