Troubleshooting

“Not enough credits”

A run, an image or a video stopped with a banner saying Not enough credits. The banner shows how many credits the step needs and how many you have.

• The step was stopped before anything was generated, so nothing was charged for it.
• Check Settings, Billing. Credits held for jobs that are still running are not available to spend, and plan credits expire at the end of each billing period.
• Add credits with the Add credits link in the banner, buy a pack on the Billing page, or upgrade your plan. Only owners and admins can do this.
• Once credits are in, open the job and retry.

More in How credits work.

“Billing issue: update your payment method”

Your subscription has a failed payment, is unpaid, paused or ended, so new generation is paused. Existing content stays readable, and jobs already running finish.

1. Ask an owner or admin to open Settings, Billing.
2. Press Manage billing and update the card, or pay the open invoice.
3. Once the payment succeeds, generation resumes without any other step.

If the message says billing is on hold for the workspace, email hello@growvenom.ai. See Billing.

Reconnect prompts

An account card in Brand Manager, Channels shows Token expired, Needs reconnect or Access revoked, or a post failed to publish because the connection stopped working.

• Press Reconnect (or Connect) on that card and sign in to the platform again.
• Use the same account as before. Instagram must still be a professional account, and for LinkedIn you must still be an admin of the page.
• An owner or admin has to do it. Members and viewers cannot connect accounts.
• If a login ends with an error, the message says why, for example that the Instagram account is not professional, or that you do not administer any LinkedIn page.
• After reconnecting, retry any post that failed. Posts cancelled by a disconnect need to be scheduled again.

More in Connect Instagram and LinkedIn.

View-only access

Buttons are greyed out with a “View-only access” tip, or an action fails with Your role is read-only. Ask an owner or admin for edit access.

• This means your role is Viewer. Viewers can read content, runs and analytics, but cannot create, edit or approve.
• Some pages are limited by role even for members, for example the brand profile, which only owners and admins edit.
• An owner or admin can change your role under Settings, Members. After the change, sign out and back in so your access refreshes.
• If a page is missing from your sidebar, an owner or admin may have limited which Venom Managers you can see. Ask them to adjust it.

Roles are explained in Getting started.

Still stuck

Email hello@growvenom.ai from the address on your account. Include the workspace name, what you were doing, and the exact message you saw.